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Business of Health Care: Patient Experience

Michael Hagerty

While providing patients safe passage and a quality outcome remains the most important measuring stick of any healthcare organization, there is an increasing focus on improving the overall patient experience.

Glenn Robinson has been the President of Baylor Scott & White Medical Center – Hillcrest since September 2007. He previously held several CEO positions at hospitals in Texas, Oregon, and South Carolina. A Georgia native and graduate of the University of Alabama, Glenn completed graduate school at Trinity University in San Antonio, Texas.