Business

Making revolutionary ideas bite-sized is critical for them to become a reality.

In this episode:  Susan Bolton, Executive Director of the Ronald McDonald House in Temple. Hosting the conversation is Nan Holmes.

From the warehouse to the C-suite, seeing all employees as valuable and deserving of respect builds trust, and positively impacts customer service too. For one startup's CEO, investing in the company's employees has lead to ingenious benefits.  

Social media has become the most important way for consumers to solicit and receive customer service from a brand. It can either make or break a business.

Professor of information systems, Cindy Riemenschneider, says studying overseas gives students a leg up on their resume and opens the door for internships abroad. “It offers opportunities for students that there is no way to replicate that in a classroom. It opens their eyes to see that there are many different ways that people do things that are not like the United States. Their philosophy with regard to work is very different." 

Professor of management Sam Paustian-Underdahl studied a group of nurses from the Midwestern United States Medical Center — the way they managed work and family responsibilities, and how their boss perceived the way they managed it.

Researchers dubbed this project "The Waiter Spit in my Soup!" You might be surprised that over 50 percent of customer service employees are respnsible for some sort of deviant behavior toward customers. 

The Home Grown Farm compares its customers' buying experience to that of Amazon.com, but they log in to add fres eggs or field-ready kale to their baskets

Diana Mao, president of Nomi Network, is part of an elite group of Presidential Leadership Scholars. Established and taught by U.S. presidents Clinton and Bush, the program is designed to develop the skills of leaders from varied background. The scholars’ common thread is a commitment to helping solve society’s greatest challenges.

Businesses have a moral imperative to see employees as more than a commodity sourced at cheap cost.

Providing an authentic user experience for consumers creates strong word of mouth marketing. 

Founder and CEO of Falkon Ventures Kyle Ballarta, uses biology as a model to help design an improved, sustainable entrepreneurial ecosystem. Ballarta says you can have both purpose and profits, resulting in a win-win for everyone involved – the entrepreneur, the investor and the community. 

When it comes to honesty and ethics, year-after-year Americans say they trust nurses more than any other profession according to Gallup's annual survey. 

How to a company can use its buying power to prompt good habits in corporate communities.

An engaged patient is an informed health care consumer who consistently does what needs to be done to gain the greatest benefit from available health resources.