Business of Health Care: Patient Experience

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Michael Hagerty

While providing patients safe passage and a quality outcome remains the most important measuring stick of any healthcare organization, there is an increasing focus on improving the overall patient experience.

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Glenn Robinson has been the President of Baylor Scott & White Medical Center – Hillcrest since September 2007. He previously held several CEO positions at hospitals in Texas, Oregon, and South Carolina. A Georgia native and graduate of the University of Alabama, Glenn completed graduate school at Trinity University in San Antonio, Texas.